Not able to send a fax from a licensed group

Versions / Builds Affected

GFI FaxMaker 2015

Status

Resolved

TT / JIRAID

1099

How to Identify

Since upgrade to GFI FaxMaker 2015 users cannot send faxes from an email address which is a) licensed in GFI FaxMaker as a group and b) is coonfigured as a distribution group in AD. Log extracts in faxserver.gfi_log.txt 2015-06-16,09:11:42,726,1,"#00002328","#00001f78","info ","faxserver","faxusers_c::getFMObject: Searching for object [vertrieb@ctv-zwickau.de] BY EMAIL..." 2015-06-16,09:11:42,743,1,"#00002328","#00001f78","info ","faxserver","faxusers_c::getFMObject: [vertrieb@ctv-zwickau.de]...OK" 2015-06-16,09:11:42,743,1,"#00002328","#00001f78","info ","faxserver","[20150616_091142_00001.sfm]outmsgCheckErrors : getting personal info...FAILED" 2015-06-16,09:11:42,743,1,"#00002328","#00001f78","error ","faxserver","[20150616_091142_00001.sfm]outmsgCheckErrors : sender[vertrieb@ctv-zwickau.de] is not FAX user" 2015-06-16,09:11:42,743,1,"#00002328","#00001f78","error ","faxserver","[20150616_091142_00001.sfm]outmsgCheckErrors : returning error" 2015-06-16,09:11:42,743,1,"#00002328","#00001f78","info ","faxserver","faxusers_c::getFMObject: Searching for object [vertrieb@ctv-zwickau.de] BY EMAIL..." 2015-06-16,09:11:45,047,1,"#00002328","#00001f78","info ","faxserver","faxusers_c::getFMObject: [vertrieb@ctv-zwickau.de]...OK" 2015-06-16,09:11:45,158,1,"#00002328","#00001f78","info ","faxserver","ProcessFaxes() << Fax cannot be processed, message deleted and report sent. "

Workaround / Fix Details

This issue was fixed in the GFI Faxmaker 2015 SR1 release

Required Actions

1. Escalate the case for counting purpose 2. Attach article 3. Gather troubleshooting files