No faxes send / received after a SMA expiration email was sent

Versions / Builds Affected

GFI FaxMaker 2013 SR3

Status

Open

TT / JIRAID

763

How to Identify

GFI FaxMaker stops to send / receive faxes once a notification email about the expire of SMA was triggered. fmmta.gfi_log.bak ... 2014-11-08,00:00:19,151,1,"#000007b4","#000001e8","info ","fmmta","LicThread: MC has expired[1]" 2014-11-08,00:00:19,151,1,"#000007b4","#000001e8","info ","fmmta","SendExpiry: notification created" 2014-11-10,07:27:40,724,1,"#000007b4","#00000084","error ","fmmta","UploadThread: failed to reload MTA config" 2014-11-10,07:29:02,718,1,"#000007ac","#000001e4","info ","fmmta","Lic thread started" A restart of the GFI FaxMaker services resolved the issue.

Workaround / Fix Details

No workaround identified

Required Actions

1. Attach Known Issue article 2. Consult with PSG (whether a patch is available) 3. If not, escalate with full troubleshooting files (where incident is reproduced)