fmgwinet.exe crashes while sending SMS text

Versions / Builds Affected

GFI FaxMaker 2015

Status

Open

TT / JIRAID

1131

How to Identify

The event logs will indicate a crash of fmgwinet.exe process: Application: fmgwinet.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00969345 Stack: Faulting application name: fmgwinet.exe, version: 20150.518.180.1055, time stamp: 0x5559a5ff Faulting module name: fmNotifications.dll, version: 20150.518.180.1, time stamp: 0x5559a408 Exception code: 0xc0000005 Fault offset: 0x00009345 Faulting process id: 0x1524 Faulting application start time: 0x01d0ca0106205123 Faulting application path: C:\Program Files (x86)\GFI\FaxMaker\fmgwinet.exe Faulting module path: C:\Program Files (x86)\GFI\FaxMaker\fmNotifications.dll Report Id: 4a056b78-3615-11e5-9bce-40001e8f03da Correspondent bdy file will remain in the \GFI\FaxMaker\in folder.

Workaround / Fix Details

No workaround identified

Required Actions

Gather full troubleshooting files that covers the incident Gather event logs and correspondent probes (remaining in the \GFI\FaxMaker\in folder) Attach article Escalate case