Overview

The user gets the following error when trying to install TE-SYSTEMS XCAPI FoIP (Fax-over-IP):

XCAPI installation cannot continue because a CAPI device (capi2032.dll) was found. Only one CAPI device can be installed on the same system.

 

Environment

• GFI FaxMaker
• TE-Systems XCAPI 

 

Root Cause

• The CAPI implementation allows only one CAPI DLL (capi2032.dll) on the operating system. 
• This can happen by either using another 3rd party CAPI application or by not removing the other 3rd party CAPI application properly from the operating system. 

 

Process

• Ensure that no CAPI applications are running before the file 'capi2032.dll' is manually removed performing the following steps:
  
  
  • Follow these steps for x86 operating systems:
    1. Browse to folder ...\System32.
    2. Locate file capi2032.dll.
    3. Create a local backup of this file.
    4. Delete the file. 
       
       
  • Follow these steps for x64 operating systems:
    1. Browse to folder ...\SysWow64.
    2. Locate file capi2032.dll
    3. Create a local backup of this file.
    4. Delete the file. 
       
       
• Once the capi2032.dll file has been removed, reinstall the XCAPI FoIP software through the GFI FaxMaker Configuration Wizard.

 

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