Error: 'Failed To Send SMS (fmerc: 1)' when a user cannot send SMS

Versions / Builds Affected

GFI FaxMaker Version 2011 Build: 20120306

Status

Resolved

Problem Summary

User will not be able to send a SMS, although the FaxMaker SMS service provider template is set up correctly.

TT / JIRAID

449

How to Identify

User will not be able to send a SMS, although the FaxMaker SMS service provider template is set up correctly. The log file GSMServicesInterface.log will show the following error: SMS_THREAD,Failed To Send SMS (fmerc: 1)"

Workaround / Fix Details

Apply patch #449

Required Actions

1. Escalate case 2. Patch #449