Overview

The Optimizer is on, but after making a modification to an Application or Policy, the traffic is not hitting any VC (Virtual Circuits). The Monitor > Real Time shows all the traffic as No Policy.

Root Cause

There are a few different potential causes for this:

1. There is a duplicate Network Object on the device. In that case, errors like the following will be logged on the Exinda:
   
   Aug 20 16:20:18 exinda mgmtd[2006]: [mgmtd.ERR]: netobj_rename(), md_network_object.c:968, build 1: Error code 14005 (item unexpectedly already exists) returned
   
   Aug 20 16:20:18 exinda mgmtd[2006]: [mgmtd.NOTICE]: md_network_object: Network object 'WAN-ARL' already exists#012
   
   

2. It is also possible that something else done in creating a Network Object or an Application causes the same error.

3. If a policy is imported into an Exinda's configuration that is using a Network Object not located on the Exinda as a filter rule; the following error will be logged on the Exinda:

   Dec 2 18:22:38 exinda optimizerd[3098]: [optimizerd.WARNING]: Policy POLICYNAME: could not get parameters for filter 1: Failed to find 13NetworkObject called 'OBJECTNAME'

Resolution

Find and Remove duplicate Network Objects

Note: Shell licenses are needed for the execution of the internal commands; You may need to contact Exinda Support for assistance with the following commands:

To Find and Remove the duplicate Network Objects by querying them using internal commands, follow the instructions provided below:

1. Check the duplicate Network Objects in our Exinda config by entering the following command:
   

   1. exinda (config t) internal q i s /exinda/system/network_object

   2. Sampe output of the above command for finding the duplicate Network Objects:

      /exinda/system/network_object/static/262 = 262 (uint32)
      /exinda/system/network_object/static/262/location = internal (string)
      /exinda/system/network_object/static/262/monitor = false (bool)
      /exinda/system/network_object/static/262/name = test (string)
      /exinda/system/network_object/static/262/object/10.10.10.10\/32 = 10.10.10.10/32 (inetprefix)
      /exinda/system/network_object/static/263 = 263 (uint32)
      /exinda/system/network_object/static/263/location = internal (string)
      /exinda/system/network_object/static/263/monitor = false (bool)
      /exinda/system/network_object/static/263/name = test (string)
      /exinda/system/network_object/static/263/object/10.10.10.10\/32 = 10.10.10.10/32 (inetprefix)
      
      

   3. Note the ID of the offending Network Object from the example above that would be 262 and 263.
      
      

2. Delete Network Objects as noted in Step-1 by entering the following commands at the CLI (Command Line Interface):

   1. exinda (config t) internal set delete - /exinda/system/network_object/static/263

   2. exinda (config t) internal set delete - /exinda/system/network_object/static/262

3. Save configuration changes and restart the device.

Make changes to an Application Object and restart the Optimizer

1. Restart the optimizer from the Web UI.

2. Navigate to Configuration > Objects > Applications and make a modification to an Application. (This can be Adding, Saving and then Re-editing to remove a parameter to an Application, or removing a currently existing parameter and then Re-adding it).
   Note: The changes do not need to be saved in the middle, though it will note that there are now unsaved changes (even if the changes are reversed).

3. Once the change to an Application is made and then undone, Save the changes. The Optimizer status at this time should be Restart Required.

4. Restart the Optimizer through the Web UI.

If the above steps do not work, contact Exinda Support for further assistance.

Additional Information

Note: Shell licenses are needed for the execution of the internal commands; You may need to contact Exinda Support  for assistance with the following commands:

• Example of using an internal command to modify an object:

  • exinda-875757 (config) # internal set modify - /auth/passwd/user/squid/gid value uint32 0

• Using an internal command to delete an Application

  • internal set delete - /exinda/system/application/FCIP