Overview

The customer is reporting that their hosted Exinda SDP (Service Delivery Point) memory utilization is unusually high.

Root Cause

The Java processes running the primary SDP services has the highest memory utilization.

Resolution

High memory utilization is expected for SDP because its Java processes are running the primary service. If the server starts being slow, we can refresh and restart the processes until it levels off.

1. Verify that the SDP service is the one utilizing the highest memory using the commands free, top, and ps.
   

   1. [ root@ SDP ~ ] # top

   2. [ root@ SDP ~ ] # free

   3. [ root@ SDP ~ ] # ps aux| grep java

2. Stop and start the SDP service using the following commands:
   1. Stop SDP service:
      

      [root@ SDP ~ ] # /opt/glassfish/bin/asadmin stop-domain domain1

   2. Start SDP Service:
      

      [root@ SDP ~ ] # /opt/glassfish/bin/asadmin start-domain domain1