Overview

Remediation targets performed a reboot although the options within LanGuard are configured NOT to reboot.

Upon checking the logs, the output appears similar to the following:

Information 15/02/2012 11:38:44 MsiInstaller 1029 Product: Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219. Restart required.

Information 15/02/2012 11:38:45 USER32 1074 The process c:\a32ff115213ed64af3ecfd76\Setup.exe (AZ-24) has initiated the restart of computer AZ-24 on behalf of user NT AUTHORITY \ SYSTEM for the following reason: Other reason (planned) Reason Code: 0x80000000 Shutdown Type: Restart

Environment

LanGuard 2011 SR2 build 20111128

Root Cause

The logs suggest that the installation or update for the product required a restart for all changes to take effect. The restart was deferred to a later time.

Deploying Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package (KB2565063) uses an incorrect command line parameter /r:n that might cause an unwanted reboot when it is being implemented in a computer.

Resolution

Go through the following steps to validate:

1. Check if Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package (KB2565063) is deployed.
2. Locate and open the lanss_v102_op_remediation.csv from the installation files.
3. Look for the command line: /q /r:n
4. Change the /r:n parameter to /norestart to suppress a reboot. You can change the parameter before manually deploying the patch mentioned.