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Clients Connected to Exchange via POP3 Are Unable to View Mails Blocked as Spam

Overview

GFI MailEssentials is configured to move emails flagged as spam to a subfolder of the user's mailbox. Users who are connecting to Microsoft Exchange via POP3 are not able to view the emails flagged as spam.

 

Environment

  • Microsoft Exchange 2003
  • Microsoft Exchange 2007/2010
  • MailEssentials (all versions)

Root Cause

POP3 connections only show users the information downloaded from the inbox.

Resolution

  • In such instances, users will need to connect to Microsoft Exchange using IMAP rather than POP3.

  • This enables the users to view not only the emails in their inbox but to view also emails in the inbox subfolders, including the emails flagged as spam.
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  1. Priyanka Bhotika

  2. Posted

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