Pop2Exchange registry timeout value is ignored, larger emails taking longer than 60 seconds to download will fail to be downloaded

Versions / Builds Affected

GFI MailEssentials 2014 SR1 and higher

Status

Resolved

Problem Summary

Large emails which take longer than 60 seconds ( 1 minute ) to be downloaded will fail to be downloaded and remain on the POP3 server. This is due to the POP2Exchange Timeout registry key being ignored, hence the timeout value will always the 60 seconds.

TT / JIRAID

2487

How to Identify

Look for the 1 minute download time needed as per below logging: 11:25:12,034,8,"#00000c30","#00001d1c", [server ] transfer start 11:26:13,574,8,"#00000c30","#00001d1c", [client ] QUIT 11:26:32,481,8,"#00000c30","#00001d1c", [conn ] Remote host disconnected. [10053][[10053] Software caused connection abort] 11:26:32,482,8,"#00000c30","#00001d1c", [info ] Forcing disconnection from mail server. 11:26:32,483,8,"#00000c30","#00001d1c", Session ended

Workaround / Fix Details

Upgrade to ME 2015 SR1 and Apply the Jan CU Patch

Required Actions

Upgrade to ME 2015 SR1 and Apply the Jan CU Patch