Antiphishing updates are failing with "Error 12038"

Versions / Builds Affected

20140308

Status

Resolved

Problem Summary

Antiphishing updates fail after updating to the latest build. Updates for GFI now occur over Https. The certificate used does not include update.gfisoftware.com and will throw the certificate mismatch.

TT / JIRAID

1672

How to Identify

1. Open the log file "audldownload" in ..\GFI\MailEssentials\Antispam\DebugLogs 2. Identify the error that occurs during the Antiphishing update. Errors in the logs will show: "error ","audldownload","Failed to send http request: 12038" "error ","audldownload","The host name in the certificate is invalid or does not match"

Workaround / Fix Details

1. Apply patch for build 20140308 http://ftp.gfisoftware.com/patches/ME2014/20140308/ME2014_SR2_PATCH_20140526_1672.zip or upgrade to latest build 2. Upgrade to 2014 R2 20140627 or later 3. If issue persists after workaround, gather logs and escalate the case to PSG

Required Actions

see above