GFI MailEssentials SpamTag does no synchronise the Personal Blocklist

Versions / Builds Affected

GFI MailEssentials 2014 R2

Status

Resolved

Problem Summary

The synchronisation of the Personal Blocklist is not working reliably, failing from time to time.

TT / JIRAID

2016

How to Identify

Following errors should be found in the logs: 2014-07-30,14:01:24,660,1,"#00001440","#00000008","error ","OutlookAddInCore","Error: Outlook Junk Options to MEC Synchronization failed with error: System.InvalidCastException: Error in IMsgServiceAdmin::AdminProviders: MAPI_E_INTERFACE_NOT_SUPPORTED ; at GFI.ThirdParty.Redemption.RDOJunkEmailOptionsClass.get_BlockedSenders() ; at MEC.Outlook.Core.Helpers.OutlookJunkOptionsToMECsynch(CancellationToken ct)" 2014-07-30,14:01:24,660,1,"#00001440","#00000008","info ","OutlookAddInCore","Outlook Junk Options to MEC Synchronization finished." This is a bug in the Redemption library used.

Workaround / Fix Details

Apply the below patch: http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140827_14462016.zip

Required Actions

Attach article to case and apply patch.