Overview

• There are specific instances when the GFI Archiver Outlook Connector's synchronized cache will need to be freshly synchronized with the most up to date information from the GFI Archiver server.
  
  
• This article shares the process for performing a fresh synchronization between GFI Outlook Connector and GFI Archiver.

Process

Perform these steps for every user on each personal workstation:

1. Close Microsoft Outlook.
   
   
2. Navigate to the GFI Archiver Outlook Connector installation folder, located with the user's local application data path:
   • Microsoft Windows Vista or newer: C:\Users\username\AppData\Local\GFI\Archiver
   • Microsoft Windows XP: C:\Documents and Settings\username\Local Settings\Application Data\GFI\Archiver
     
     
3. Rename the local cache file within this directory from alphanumeric_filename.FDB to alphanumeric_filename.OLD. If multiple FDB extension files are present:
   • Open the StoreSettings.xml file.
   • Locate the Store ID attributed with the user whose cache is to be re-synchronized. This will match that of the FDB filename to be renamed.
     
     
4. Open Microsoft Outlook.
   
   
5. Leave Microsoft Outlook open until the GFI Archiver Outlook Connector store fully synchronizes.