Overview

Busy tone on assigned fax number. No faxes are received.

Status

Open

TT / JIRAID

1

Symptoms

No faxes are received on the assigned fax number (managed by Concord Fax).

A call placed to this number terminates with a busy tone.

Resolution

No workaround available.

Required Actions

Escalation required. A ticket is then opened with the infrastructure team who will look into this issue.