Overview

This article provides the details about the error C-0007 when is triggered by sending fax messages with spaces between the numbers and how to resolve it.

When a fax is sent to a fax number that contains spaces between the numbers (e.g., 123 456 78@gfifax.com) with GFI FaxMaker Online client:

'C-0007 - Send failed'

Root Cause

The SMTP protocol does not allow to use spaces in an SMTP email address. Therefore, the spaces need to be removed from the fax number.

Environment

• GFI FaxMaker Online Web services
• GFI FaxMaker Client
• All Supported Environments

Resolution

Remove the spaces between the numbers in the dialed fax number.