Overview

This article provides the resolution of an issue where the GFI WebMonitor installation terminates after attempting to install MSMQ (Microsoft Message Queuing), and the following error message is displayed in the Event Viewer:

Event Type: Error
Event Source: MSMQ
Event Category: None
Event ID: 2170
Date: XX Time: XX
User: N/A Computer: (PC Hostname)
Description: Message Queuing failed to bind to port 1801. The port may already be bound to another process. Make sure that the port is free and try to start Message Queuing again. If this problem arises during setup, you must free the port and run setup again.

 

Information

Environment

This article applies for the following products/firmware versions:

• GFI WebMonitor 2013 or earlier
• MSMQ

Root Cause

MSMQ failed to bind to port 1801, and as a result, the installation of GFI WebMonitor fails.

 

Process

You can reserve this port by editing the registry, as shown below:

1. On the server, navigate to Start > Run to open the Registry Editor.

2. Type regedit.exe and press Enter.

3. Navigate to HKLM\System\CurrentControlSet\Services\Tcpip\Parameters directory to open the Parameters file.

4. Add port 1801 to the ReservedPorts key.

 

Confirmation

Start the installation again. MSMQ and other prerequisites begin to install with no issues.