Overview

This article describes the process to follow when a timeout is encountered when running GFI WebMonitor reports. and the following error is returned in the user interface:

The request channel timed out while waiting for a reply after 00:10:00. Increase the timeout value passed to the call to Request or increase the send timeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

The following error is logged in the Application event log:

An error occurred on report viewer: System.TimeoutException: The request channel timed out while waiting for a reply after 00:10:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: The read from the pipe did not complete within the allotted timeout of 00:10:00. The time allotted to this operation may have been a portion of a longer timeout. ---> System.IO.IOException: The read operation failed, see inner exception. ---> System.TimeoutException: The read from the pipe did not complete within the allotted timeout of 00:10:00. The time allotted to this operation may have been a portion of a longer timeout.

Information

Environment

• GFI WebMonitor
• All supported environments

Root Cause

Reports have a default timeout of 10 minutes. If running reports is taking longer, this timeout limit needs to be increased.

Process

1. From the GFI WebMonitor installation folder, make a backup of  \WebUI\Web.config file (copy the file to another location, do not rename this file in the same folder).
2. Open the \WebUI\Web.config file with a text editor.
3. Search for receiveTimeout (1 instance) and change the value to "00:20:00". The default is "00:10:00" = 10 minutes.
4. Search for sendTimeout (1 instance) and change the value to "00:20:00". The default is "00:10:00" = 10 minutes.
5. Restart the GFI WebMonitor Core Service.