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General Guides

  • End-of-Life (EOL) for GFI Products

    Overview GFI stops support and maintenance of previous versions of software products 12 months after the latest major release. It is highly recommended to upgrade your GFI product to the latest versio...

  • GFI Support Portal FAQ

    Are there changes in how to contact Support? Tickets: No. You will continue to use the same URL to submit support requests. Behind the scenes, your request will be routed to our new ticketing system, ...

  • Obtaining Your GFI License Key

    Overview There are 3 main locations where you can find your GFI license key: The actual product dashboard UI The GFI Accounts portal Your email account You can always search in the email account that ...

  • Finding Authorized GFI Resellers and Distributors

    Overview GFI sales uses a reseller model for distributing software.  Customers will purchase through a reseller to obtain GFI products.  Customers would also use resellers to perform license renewal f...