Start a conversation

Articles

  • Upgrading License Keys for GFI Products

    Overview This article provides information on upgrading your GFI license key to the current version.    Diagnosis Upgrading to a major release of any GFI product (for example, from version 10 to 11) u...

  • Unable to Activate a Product in GFI Unlimited Subscription

    Overview This article gives instructions for activating a product license key when using a GFI Unlimited subscription.     Diagnosis When logged into the Accounts Portal, whether you are an end user o...

  • Account Information Not Correct in License or Subscription

    Overview You may notice information is incorrect when viewing your license key.  This would not be account or user data in the Accounts Portal, but this data only seems to show when viewing the licens...

  • GFI Licensing Related Issues

    Overview This article provides information on how to handle licensing issues such as expired license keys, license key renewal, and other issues associated with licenses (i.e., renewal notifications a...

  • Customer Impersonation done by GFI Support Agents

    Overview GFI Support agents have access to the GFI Accounts Portal and are able to see customer's account information as well as their license information.  Occasionally, depending on the issue, GFI S...