Articles

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• Creating Public Users in Active Directory

  Overview  Using the Archive Assistant, users can manually create public users in Active Directory. The article explains how this can be achieved.  Process Go to Start > Administrative Tools > Active D...

• Recommended Configuration for GFI Archiver

  Overview GFI Archiver can be configured to run on various hardware setups and combinations. The article covers typically recommended configurations. These guidelines and settings may vary according to...

• Prerequisites for Mailbox Folder Structure Retrieval

  Overview By default, GFI Archiver does not automatically archive emails according to the folder structure in which within the source mailbox. To replicate the folder structure of the original mailboxe...

• Marc.Store.exe Is Causing High CPU Load When Processing Retention Policies or Classification Rules Containing Wildcard Characters

  Overview This article provides the resolution to an issue where Marc.Store.exe causes high CPU usage over an extended period. There are Retention Policies, or Classification Rules configured that use ...

• Outlook Connector Fails to Download Emails Larger Than 1Mb in Size When Kaspersky Anti-Virus Is Installed

  Overview This article addresses an issue in which downloading or opening an email in the Outlook Connector that is larger than ~1MB in size fails. The progress indicator dialog stops at 99% and eventu...

• Outlook Connector Not Synchronizing While Laptop Is Running on Battery Power

  Overview  This article resolves an issue where the Outlook Connector is not synchronizing while the laptop is running on battery power.   Information Environment GFI Archiver Outlook Connector A lapto...

• GFI Archiver 14.1 Release Notes

  Overview The article details the bug fixes and improvements incorporated in GFI Archiver 14.1.   Information GFI Archiver 14.1 (20181209) is now available for download.  GFI Archiver 14.1 brings impor...

• Archiver Assistant Is Not Archiving Manually When Used with KOFF

  Overview Archiver assistant is not archiving messages when KOFF(Kerio Offline Connector) used with the Archiver. Following error message is displayed while archiving: Environment Kerio Offline Connect...

• Accessing MailEssentials from Linux or Mac

  Overview This article concerns instances when MailEssentials is not accessible. The login page is displayed but does not allow a successful login (usually, without any error message). Environment Mail...

• Error: 'An unknown error occurred, error code: 0x80040107' While Adding the GFI Archiver Folder to MS Outlook.

  Overview Windows 10 users report a standard error while attempting to add the GFI Archiver plugin for MS Outlook. Following error message is produced while adding the GFI Archiver folder: An unknown e...