XCAPI does not show more than 30 lines in monitor.

Versions / Builds Affected

GFI FaxMaker Version 2013 Build:20131008

Status

Resolved

Problem Summary

No more than 30 lines will show in the FaxMaker monitor, although more than 30 may be configured in the FaxMaker Configuration.

TT / JIRAID

429

How to Identify

Although it is possible to add and to configure all available XCAPI channels under Lines / Devices in GFI FaxMaker configuration panel,). GFI FaxMaker FaxServer service appears to initialize and to operate ONLY 30 channels maximum.

Workaround / Fix Details

Verify the customer is on the Current build, if they are not upgrade them. NOTE: This issue has been fixed in the Next Release of FaxMaker (2014)

Required Actions

Escalate the case to PSG who will apply the troubleshooting patch on case by case basis