TIF attachment conversion fails

Versions / Builds Affected

GFI FaxMaker 2014

Status

Resolved

Problem Summary

Conversion of TIF attachment fails

TT / JIRAID

761

How to Identify

All outbound faxes where TIF file is attached fails with a conversion error. It appears that GFI FaxMaker is unable to convert a proper TIF file into G3 TIFF file. conversion.gfi_log.txt 2014-11-21,11:26:26,399,1,"#00001214","#00000660","info ","conversion","::convConvertFile _ 'D:\Program Files (x86)\GFI\FaxMaker\out\pending\rsa6e99f657.tif' => Dir:'D:\Program Files (x86)\GFI\FaxMaker\out\pending'" 2014-11-21,11:26:26,399,1,"#00001214","#00000660","info ","conversion","::convConvert _ 'D:\Program Files (x86)\GFI\FaxMaker\out\pending\rsa6e99f657.tif'->'D:\Program Files (x86)\GFI\FaxMaker\out\pending\6E9A0061.tif'" 2014-11-21,11:26:26,400,1,"#00001214","#00000660","info ","conversion","::convConvert - trying to convert to G3 tiff" 2014-11-21,11:26:26,400,1,"#00001214","#00000660","error ","conversion","::convConvert _ converting to G3 TIFF failed" 2014-11-21,11:26:26,400,1,"#00001214","#00000660","error ","conversion","::convConvertFile _ Failed." The send report contains the following error message: Error Fax: Attachment conversion failed: 0

Workaround / Fix Details

No workaround identified

Required Actions

1. Attach article 2. Consult with PSG, if a patch is available 3. If no patch available, escalate the case to PSG