Overview

GFI FaxMaker web monitor does not show any lines after the server has been renamed. The following error is seen in the fmmonitorlib.gfi_log file located at C:\Program Files (x86)\GFI\FaxMaker\logs\fmmonitorlib.gfi_log

2018-01-25,16:38:31,251,1,"#00000838","#000011c0","error  ","fmmonitorlib","FMMonitor::AddPublisher(QueuedFaxes): HttpAddUrl failed [183]."
2018-01-25,18:14:36,718,1,"#00001548","#00000bec","error  ","fmmonitorlib","FMMonitor::AddPublisher(QueuedFaxes): HttpAddUrl failed [183]."
2018-01-25,18:15:05,064,1,"#00001548","#00000bec","error  ","fmmonitorlib","FMMonitor::RemovePublisher(QueuedFaxes): not found."

 This article provides resolution for this error.

Resolution

Follow the steps below to resolve this issue:

[Note: This procedure only works for GFI FaxMaker version 19 or higher].

1. Edit the Web.config file located at C:\Program Files (x86)\GFI\FaxMaker\WebUI\Web.config
   1. Locate <add key="MonitorAPI" value="http://UCS23"/>
   2. Change the URL in the value field.
      <add key="MonitorAPI" value="http://UCS23NEW"/>
2. Open the Registry Editor ( Start > Run > Type Regedit and press Enter ).
3. Navigate to the following key according to the version you are using:
   • GFI FaxMaker (32 bit) : HKEY_LOCAL_MACHINE\SOFTWARE\GFI Fax &Voice\FaxMaker\Config
   • GFI FaxMaker (64 bit) : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GFI Fax & Voice\FaxMaker\Config
4. Modify weburl to match the new server
   • Change from http://UCS23:80/Faxmaker to http://UCS23NEW:80/Faxmaker
   • Close Regedit.
5. Restart the GFI FaxMaker services.

[Note: You should be able to access the Web Monitor by using the new URL, however, the original shortcut should be modified.]