Overview

 

This article describes the issue and its resolution, which occurs when you are unable to install the GFI FaxMaker printer due to the following error:

Print processor does not exist

This subsequently causes issues with document conversion.

 

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Environment

 

• GFI FaxMaker 2013
• Microsoft Server 2012 64 bit

 

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Root Cause

 

The registry key that defines the DLL file to use as the print processor is missing.

 

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Process

 

1. Open the registry editor by navigating to Start > Run > type regedit.exe and press Enter.
2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors\winprint.
3. Check for the existence of the Driver key. If it does not exist, add a new string value named Driver and set it equal to winprint.dll.
4. Restart the Print Spooler service.
5. Attempt to reinstall the GFI FaxMaker printer using fmprinter_install.cmd from the root of the FaxMaker program folder.

 

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