Overview

After patch six is applied, the console crashes or hangs while doing various tasks:

• At the splash screen when the console is starting.
• When accessing tabs like the Agents or Configuration tab.
• After applying a policy to a computer.
• A generally slow user interface.

If the GFI EndPointSecurity service is stopped, these issues do not happen.

Environment

EndPointSecurity 2012 build 20120104

Root Cause

This issue has been identified as a bug which has been resolved.  The fix has been released through the auto-updates.

Resolution

1. Apply all available patches through the auto-update.
2. If the issue still occurs, collect a set of log files and contact Central Support.