The Multi-Server fails: User is not an admin!

Versions / Builds Affected

GFI MailEssentials 2015

Status

Resolved

Problem Summary

The Multi-Server is failing, showing the Master server offline.

TT / JIRAID

2694

How to Identify

The Attendant\debuglogs\CentralizationConfiguration.log file shows a similar error: "error ","CentralizationConfiguration","Error: syncWithMasterTimer_Elapsed sync - System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: User is not an admin! (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:;System.Exception: User is not an admin!; at MailEssentialsClientService.MasterClass.MultiNodeService.TestConnection(String loggedInUser) The "User is not an admin" part is relevant.

Workaround / Fix Details

Resolved in June CU

Required Actions

Attach article to case and install available CUs