SpamTag error when actioning an email: Cannot process selected email.

Versions / Builds Affected

GFI MailEssentials 2015

Status

Resolved

Problem Summary

when you select and email and action it by clicking on a SpamTag button, the following error pops up: Cannot process selected email.

TT / JIRAID

2549

How to Identify

As per Problem Summary, adding that the logs will show that the email was successfully processed. The ClientAccessService.log file under wwwconf debug logs should show: "error ","ClientAccessService","Error: AddToLegit...FAILED! System.NetSockets.SocketException (0x80004005): No Connection could be made because the target machine actively refused it 127.0.0.1:8013

Workaround / Fix Details

Replace the port 8013 from the wwwservices\web.config file with 9091 after backing up the original file.

Required Actions

Apply workaround and attach article to case.