Overview

Greylisting is not functioning properly and throws the following error in the debug logs:

error  ","ase_greylisting","Failed to initialise successfully."

Environment

• GFI MailEssentials
• All supported environments

Root Cause

It is either the corrupted database or the related log file.

Resolution

1. Delete the contents from the ...\MailEssentials\Antispam\Data\Greylisting logs folder.
2. If that does not resolve the issue, then stop the GFI MailEssentials Anti-Spam (AS) Scanning Engine service. Move the greylisting.db file into the ...\MailEssentials\Antispam\Data\ folder to another location and restart the GFI MailEssentials AS Scanning Engine service.

NOTE: This procedure will wipe out the currently greylisting stored data but it will not wipe out any exclusions that have been set for email addresses.