Overview

All entries in the dashboard under the Description column show 'Processed Successfully', even obvious spam. This article describes the process to follow in order to resolve this issue.

 

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Information

Environment

• GFI MailEssentials
• All Supported Environments

Root Cause

GFI MailEssentials is processing emails but does not know what domain to be filtering.

 

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Process

1. Open the GFI MailEssentials Configuration console.
2. Navigate to General Settings > Settings > Local Domains.
3. Point to the Local Domain window.
4. Enter the external domain name of the organization in the Domain Field.
5. Select Apply and OK.

Note:  The current inbound domains can be viewed in the config.mdb by opening the domain_list table.

 

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