Overview

This article describes the resolution of the error: 'The time zone ID '' was not found on the local computer' when opening the GFI MailArchiver web page. This happens on certain pages, e.g. the archive page of the user profile page. The Outlook Connector also fails to synchronize.

2013-12-02,08:13:24,766,1,"#000027FC","#0000000A","info","UserProfileHelper","Could not get TimeZone from profile, Details:System.Configuration.SettingsPropertyNotFoundException: The settings property 'TimeZone' was not found.
2013-12-02,08:13:24,828,1,"#000027FC","#0000000A","error","user_dialog_userprofiledialog_aspx","ERROR: Method 'OnError()' failed with exception System.TimeZoneNotFoundException: The time zone ID '' was not found on the local computer.

Note: It is important that there is no string between '' in the above error. If there is one, please check Error When the Time Zone ID Is Not Found on the Local Computer. 

Environment

Build 20131111

Resolution

Upgrade to MARC2014 build 20140616 or newer.