Overview

Consider the following scenario:

1. User starts the Mailbox Restore tool.
2. Chooses a source mailbox (DOMAIN\UserA).
3. Enters the target mailbox in the same format (DOMAIN\UserA)
4. On clicking 'Start' the GFI Archiver Mailbox Restore tool throws the error:
   Could Not Find Mailbox
   
   

Whereas, the debug log at ..\MailboxRestore\DebugLogs\MBRestore.log reads:
2013-06-19,13:20:12,972,1,"#00000628","#0000000A","info   ","MBRestore","Testing Mailbox..." 2013-06-19,13:20:12,994,1,"#00000628","#0000000A","info   ","MBRestore","Exchange Server: " 2013-06-19,13:20:12,994,1,"#00000628","#0000000A","error  ","MBRestore","error:Failed Test: Could Not Find Mailbox"

 

Environment

• GFI Archiver
• Microsoft Exchange
• All supported environments

 

Root Cause

The 'To Mailbox' field must be entered in a specific way.

 

Resolution

Enter the address of the destination folder ('To Mailbox' field) in the following way, depending on the version of Microsoft Exchange:

• When restoring to a mailbox on Microsoft Exchange 2013:
  • Enter the email address of the target mailbox in the 'To Mailbox' field.
  • Enter in the format: [UserA@DOMAIN]
• When restoring to a mailbox on Microsoft Exchange 2010 or earlier:
  • Enter the alias of the target mailbox in the 'To Mailbox' field without the domain part.
    • Enter in the format: [UserA]
  • Do not to use the domain part (DOMAIN\UserA) as the Restore from Mailbox field might suggest.
• Note: The alias can differ from the user login name.

 

Related Article

Using GFI Archiver Mailbox Restore Tool