Risk scan hangs or does not complete

Versions / Builds Affected

EndPointSecurity 2013 build 20130306

Status

Resolved

Problem Summary

Risk Scan appears to start and then the UI hangs

TT / JIRAID

329

How to Identify

In logScannerEngine.csv you may see logging similar to: Note the scanner seems to stop and then start up an hour and a half later.... 03/25/13,08:34:32,563,3,"#00000744","#000003c8","info ","GFI EndPointSecurity 2013","Set "Allow remote access to the Plug and Play interface" policy..." .... 03/25/13,08:38:44,948,3,"#00000744","#00000810","info ","GFI EndPointSecurity 2013","Set "Allow remote access to the Plug and Play interface" policy..." 03/25/13,10:15:16,194,1,"#00000744","#000003c8","error ","GFI EndPointSecurity 2013","Error applying gp change."

Workaround / Fix Details

Fixed in build 20130408

Required Actions

1. Ask the customer to upgrade to the latest build 2. Attach this article to the case