Articles

EndPointSecurity Section

• Access denied after successful access to CD/DVD or other devices

  Versions / Builds AffectedEndPointSecurity 2012 build 20120104 StatusResolved Problem SummaryWhen the policy allows access to CD/DVD or other devices, the first access is allowed, but re-inserting a C...

• Activity Logging Prior to a Specific Date Is Missing

  Overview All activity logging prior to a specific date is missing in the Logs Browser and Activity Log. However, the events can be found in the GFI EndPointSecurity Windows event log on the agent mach...

• All Agent Machines Appearing Offline and No Events Forwarded to the Main Console Post Installation of EndPointSecurity

  Overview GFI EndPointSecurity has been installed successfully and the required agents have been deployed. However, all agents appear offline and no events are forwarded to the GFI EndPointSecurity mai...

• Agent Is Installed but the Console Is Showing Installation Failed

  Overview EndPointSecurity agent is installed but the server console is showing under deployment: Installation failed! The installation logs on the client will show installed successful but in the Loge...

• Agent causes VSS to crash when running backup

  Versions / Builds AffectedEndPointSecurity 2012 build 20120104 StatusResolved Problem SummaryWith the GFI EndPointSecurity agent installed, when the VSS (Volume Shadow Copy Service) tries to create a ...

• Alerts Are Failing in GFI EndPointSecurity

  Overview After some changes on the server where EndPointSecurity is installed, alerts stop working. Environment GFI EndPointSecurity All supported environments Root Cause Problem with alerts can be ca...

• Android phones in PTP mode can bypass GFI EndPointSecurity policies

  Versions / Builds AffectedAll versions StatusOpen Problem SummaryAndroid phones in PTP mode can bypass block policies TT / JIRAID390 How to Identify- Plug in a phone to PC with Android OS, switch to M...

• Agent Status Shows 'No (Update Pending)’

  Overview When redeploying the security policy in GFI EndPointSecurity, the Agent status shows No (Update Pending). To check the agent status: Open the GFI EndPointSecurity console. Navigate to managem...

• Both Access Allowed and Access Denied Events Are Created When a PDF File Is Opened

  Overview When a user accesses a PDF document, the document opens in Acrobat reader but 2 events are created: access-allowed event and access-denied event. If GFI EndPointSecurity is configured to send...

• Both access denied and allowed events are logged when accessing PDF

  Versions / Builds AffectedEndPointSecurity 2012 build 20120104 StatusOpen Problem SummaryWhen accessing a PDF from a USB storage device, both access denied and access allowed events are logged. TT / J...