GFI FaxMaker is Saving Incomplete Faxes

Overview

Occasionally, GFI FaxMaker saves incomplete faxes in folders, emails, or EHRs (Electronic Health Records Software). For example, the transmission report indicates that you received an eight-page fax. However, the file only shows four pages.

This article explains the root cause of this issue and shares additional information for resolving it.

Root Cause

This issue usually occurs when faxes fail during the delivery process and result in a partial transmission.

FaxMaker sends data in a compressed .tiff file. Although this is less than ideal, the application is designed to take any data received and send it to the intended recipient, be it partial information. This design intends to supply as much information as possible while allowing the recipients to reach out to the senders for resending the fax.

Additional Information

If this problem starts to occur frequently (more than 10% of the faxes are failing), then troubleshoot the failures by referring to the following articles:

• Error "Handshaking Failed When Sending a Fax"
• Error "Handshaking Failed When Sending a Fax" ECM
• What Does Handshaking Failure 54 Mean?