Answer

Applies to

• GFI FaxMaker

After a call is placed successfully (which triggers a ringing on the remote side) any errors which occurs during the negotiation phase, transmission phase or cal termination phase are reported as a handshaking error: 54.

For CAPI fax devices:


The handshaking error:54 does not indicate in what stage the error occurred, so a closer look into the available logs files is necessary.
 

• Handshaking Error: 54

1. the remote party in question is not a fax machine
2. the remote party in question is incompatible to handle specific fax tones
3. the remote party or any middle men do not support ECM : here
4. the wrong CAPI profile is selected for the attached CAPI fax device: here 
5. the fax device / router configuration settings or PBX settings are either incorrect or not optimal for the customer's environment: here
6. Other reasons which the Support Technician needs to identify

For fax modem devices:
 

• Handshaking Error: 54

1. the remote party in question is not a fax machine
2. the remote party in question is incompatible to handle specific fax tones
3. the remote party or any middle men do not support ECM : here
4. the wrong modem profile is selected for the attached modem fax device: here
5. incorrect configuration settings for Dialogic Brooktrout TR1034: here
6. the fax device / router configuration settings or PBX settings are either incorrect or not optimal for the customer's environment: here
7. Other reasons which the Support Technician needs to identify

Related Articles:

• What errors can occur during the fax transmission