Umlaut characters are not encoded correctly in an RTF coverpage when using TextAPI

Versions / Builds Affected

ALL

Status

Open

Problem Summary

Umlaut characters are not encoded correctly in an RTF coverpage when using TextAPI

TT / JIRAID

284

How to Identify

Customer sends faxes using TextAPI commands. RTF coverpage is configured for TextAPI. Text contains umlaut (e.g. ä, ü, etc.). Text file with TextAPI command is saved in UTF-8 encoding format. It appears that GFI FaxMaker inserts the message text (UTF-8) into the RTF coverpage in plain form without doing any additional encoding on the message text itself. Based on other resources, RTF format has the capability to display Umlauts properly, however special encoding of the source text is required before text is inserted into the RTF coverpage. Similar issues: http://www.zopatista.com/python/2012/06/06/rtf-and-unicode/ http://www.biblioscape.com/rtf15_spec.htm

Workaround / Fix Details

No workaround available. A patch is required to fix this issue.

Required Actions

1. Attach this article 2. Escalate the case