Overview

GFI FaxMaker is configured to auto-print incoming faxes, but nothing is being printed automatically.

This article provides the steps to fix this issue. 

 

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Information

Environment

• GFI FaxMaker
• Microsoft Windows Server 2008 or higher (64-bit version)

 

Root Cause

The splwow64.exe process is running (not terminated as expected), preventing the system from handling any additional auto-print jobs.

• On a computer that is running a 64-bit version of Windows, you cannot use the runas command to print from a 32-bit program from different user accounts in a single session.
• Further details about the cause are in the corresponding Microsoft Knowledge Base articles.

 

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Process

On the GFI FaxMaker machine:

1. Press CTRL+ALT+DELETE, and then click Task Manager.

2. Check if splwow64.exe runs as a process under the Processes tab.

3. If the process is running, terminate the process.

4. Perform an inbound fax test with GFI FaxMaker to initiate the auto-print job.

The print job should be successful the first time, but if the splwow64.exe process stays running, further auto-print jobs will fail until the process is terminated.

 

Solution

Download and apply the Hotfix recommended in these Microsoft Knowledge Base articles:

• Windows Server 2008 R2 or Windows 7: KB2815716
• Windows Server 2012 or Windows 8: KB2856657
  
  

 

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