Overview
This article details the issue with incoming faxes not getting auto-printed.
When opening the printer preferences via the FaxMaker configuration menu, the following message is displayed:
There are settings that cannot be used in the current environment or application. The following setting is changed.
Remove White Background => Off.
Remove White Background => Off.
When running the FaxMaker Server application, the following message is displayed:
The following functions are enabled and cannot be used in the current environment or application.
Remove White Background => Off.
Remove White Background => Off.
Should the setting be disabled the print job allowed to proceed?
Environment
- GFI FaxMaker
- Konica Minolta BizHub series printer
Root Cause
The option to remove the white background causes print jobs submitted by FaxMaker to produce a message that will prevent the print job from being finished.
Resolution
-
Open the printer via Start > Devices and Printers.
- Right-click the printer and select Printer Preferences.
-
Open the Other tab.
-
Disable the Remove White Background option.
Confirmation
The incoming faxes are auto-printed successfully.
Priyanka Bhotika
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