Overview

This article provides a brief overview of Support Certificate.

Information

When a new Exinda appliance is purchased or a support contract has been renewed, a PDF containing the new information called Support Certificate is emailed to the end user of the Exinda appliance.

• This certificate contains information about the support contract expiry dates as well as the licensing key for the Exinda appliance in question.
• This allows for a manual back up and recovery if something happens to the device, such as a remanufacture or if the configuration gets corrupted and needs to be recreated. So, it is advised to be kept safe and backed up regularly.
• If this certificate is lost in email, please contact Exinda TAC or your account representative and one can be emailed out again.