Overview

The Exinda appliance is dependent on its hard drive in order to load the firmware of the device. In certain devices, after a power failure, Hardware failure or a drive going bad (riddled with bad and corrupt sectors) that the Exinda will generate the following messages:

No boot device available.
Current boot mode is set to BIOS.
Please ensure compatible bootable media is available.
Use the system setup program to change the boot mode as needed. 

Strike F1 to retry boot. 

This indicates that the Hard Disk Drive(HDD) has failed on the appliance and is in need of replacement.

Root Cause

This error occurs when the boot sector on the hard drive is unable to be read. The Exinda cannot power on any further because the system cannot load the firmware. Whether this cause is due to a power surge or just due to a hard drive failure (as can happen, due to the hard drives being a mechanical system), this means that the device cannot boot up the Exinda firmware and requires replacement.

Resolution

The resolution for this issue is to submit a case with the Exinda Support to begin the RMA (Return Merchandise Authorization) procedure and have a new HDD shipped to your location. In the case of 2061 appliances, the entire appliance will have to be replaced.

To proceed, Exinda Support will require the following information:

• Contact Name.
• Contact Phone Number.
• Contact Email Address.
• Street Name and Number.
• City.
• Postal / Zip Code (when appropriate).
• Country.
• Any special shipping instructions for delivery (Side Door, Suite 100, etc.).
• A signed copy of the End User Certificate.

Note: The End User Certificate (EUC) document is associated with your account and is required for US Export Controls. If the support Team does not already have a valid copy of this document, they will request it in their reply.