Japanese emails are garbled by the HTML sanitizer

Versions / Builds Affected

2012 / 20130417

Status

Resolved

Problem Summary

When Japanese emails are sent with character set ISO-2022-JP, the emails are garbled unless the HTML sanitizer is disabled.

TT / JIRAID

12

How to Identify

When Japanese emails are sent with character set ISO-2022-JP, the emails are garbled unless the HTML sanitizer is disabled.

Workaround / Fix Details

Install following patch: http://ftp.gfisoftware.com/patches/ME2014/20140308/ME2014_SR2_PATCH_20140630_12.zip

Required Actions

MailEssentials 2015 or Later. Apply the workaround and attach to the case.