Articles

• Email Security Attendant crashing references faulting CLR.DLL

  Versions / Builds AffectedMailEssentials 2014 StatusResolved Problem SummaryEmail Security attendant service is crashing. Errors in the event logs point to CLR.DLL TT / JIRAID1515 How to IdentifyOpen ...

• Emails with digital certificate signatures are getting failed

  Versions / Builds Affected2012 / 20120618 StatusResolved Problem SummaryWhen sending emails with digital signatures, the TNEF2MIME component will not be able to process them and will fail them. TT / J...

• How do I recover a sanitized email intact?

  AnswerSanitized messages cannot be recovered. In order to be received intact, the message will need to be resent after modifying the filter that caught the email. Usually this is either Keyword Filter...

• Configuring EmailSecurity to Delete Emails to Non-Existent Users

  Overview Emails which have been quarantined that contain non-existent users can be automatically deleted. This article provides instructions to configure this feature. Process Follow the instructions ...

• Configuring the Amount of Text to Flag an Email as Spam When It Contains a Remote Image

  Overview GFI MailEssentials can be configured to block messages that contain remote images. When this feature is enabled, GFI MailEssentials blocks all messages that contain remote images with a minim...

• HTML Sanitizer failing to process emails

  Versions / Builds Affected2015 SR1 and previous versions StatusResolved Problem SummaryHTML Sanitizer fails to process an email when it has some malfored HTML encoding. How to IdentifyDashboard will s...

• HTML Sanitizer modified emails will have broken digital signatures but are still showing as OK in Dashboard

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem SummaryWhen HTML Sanitizer is enabled and it's removing code from emails, it will break digital signatures while still showing ...

• Japanese emails are garbled by the HTML sanitizer

  Versions / Builds Affected2012 / 20130417 StatusResolved Problem SummaryWhen Japanese emails are sent with character set ISO-2022-JP, the emails are garbled unless the HTML sanitizer is disabled. TT /...

• Prefetch does not retrieve the sending IP from emails

  Versions / Builds Affected2015 and later StatusOpen Problem SummaryPrefetch module is not extracting the IP from the received email TT / JIRAID2741 How to IdentifyA large amount of missed spam, usuall...

• Russian encoded emails are garbled when GFI MailEssentials is enabled

  Versions / Builds AffectedGFI MailEssentials 2015 StatusOpen Problem SummaryRussian encoded emails are garbled when GFI MailEssentials is enabled TT / JIRAID2506 How to IdentifyConfirm issue by disabl...