Overview

When a fax request is sent from a GFI FaxMaker Online client using GFI FaxMaker Online WebService, the following error is encountered:

'An error was encountered while sending the fax. Error: C-0017 - Unspecified error. Failed to connect to GFI FaxMaker Online.'

This article provides the details to resolve this issue.

Environment

• GFI FaxMaker Online Client
• All supported environments

Root Cause

No data is detected for the cover page. Hence fax request is rejected.

Resolution

1. Log into GFI FaxMaker Online Dashboard using the customer's administrator account.
2. Change the user's cover pages settings to "Automatic" and save changes.