Patches from the auto-update not applying correctly

Versions / Builds Affected

EndPointSecurity 2012 build 20120104

Status

Resolved

Problem Summary

Patches from the auto-update are not applied correctly, and not all files from the patch are replaced. This can cause different issues depending on the files which are not updated, including UI crashes, agent deployment problems, events not being logged

TT / JIRAID

180

How to Identify

1. Collect a set of troubleshooter files 2. Open Data\toolcfg_updatehistory.xml 3. You would see that a patch was applied e.g. for Patch8: 20120907_ESEC2012_Patch8 20120907 2012-09-07T00:00:00 2012-09-11T10:05:56.7076701+02:00 - Control issue with CD/DVD devices - Conflicts between encryption and mapped network drives - Interaction with third party encrypted devices - Conflicts with system Shadow Copy and Backup. - Wrong check for license limit during auto discovery - Updated the GFI certificates. - Added UI optimizations. 4. Open trouble.txt and check if all the files included in the patch have the correct modified date

Workaround / Fix Details

Fixed in 20120928_ESEC2012_Patch09

Required Actions

1. Ask customer to apply the latest patches through the auto-update and make sure 20120928_ESEC2012_Patch09 is applied.