Cannot specify domain in alternative credentials for Risk Scan

Versions / Builds Affected

EndPointSecurity 2013 builds 20130306 / 20130408

Status

Resolved

Problem Summary

You can't specify the domain e.g. domain\user when entering alternative logon credentials for the Risk Scan

TT / JIRAID

339

How to Identify

If you specify domain\user or user@domain in the alternative credentials for the Risk Scan you receive the following error: The name domain\user cannot be used. Names may not consist entirely of periods and/or spaces, or contain these characters: /"[]:|<>+=;,?*

Workaround / Fix Details

Fixed in GFI EndPointSecurity 2013 Service Release 1 (build 20130719) Patch availabe from http://ftp.gfisoftware.com/patches/ESEC2013/20130408/20130508_ESEC2013_PATCH.zip

Required Actions

- Provide the patch to the customer or ask to upgrade to the latest build - Attach this article to the case