Overview

This article provides the steps to add video codecs for any extension in Kerio Operator, which can be helpful when experiencing video issues, including performance and one-way audio.

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Process

Warning: All extensions participating in a video call must have the same codec. You can select a single codec and assign it to all your extensions.

1. In the Kerio Operator's administration interface, navigate to Configuration > Extensions.

2. Select an extension and click on Edit. The Edit Extension dialog box opens.

3. Go to the Codecs tab.

4. Select a codec from the left-side list, under Available codecs, and click Add to insert the codec in the Selected codecs list.

   

5. Click OK to save your changes.

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Confirmation

Open the Edit Extension window once again, and the added codec is now listed under Selected codecs.

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