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  • Configuring Fax Detection (CNG Signal)

    Overview A CNG signal is the fax machine sound you may hear when there is a fax machine connected to the other end of the line. Kerio Operator can detect the signal and start receiving faxes automatic...

  • Receiving All Faxes to a Specific Email Address in Kerio Operator

    Overview Kerio Operator can send all incoming faxes to a single email address, in case it is required for monitoring purposes, or in cases where administrators want to limit centrally manage all faxes...

  • Securing Kerio Operator

    Overview This article covers the process to properly secure Kerio Operator. Administrators can take these measures to secure Kerio Operator: Restrict communication on the firewall to necessary IP addr...

  • Configuring Automatic Phone Provisioning

    Overview   Phone provisioning is used for automatic configurations of the selected hardware Session Initiation Protocol (SIP) phones. Phone provisioning means: The phone automatically connects to the ...

  • Resolving Domain Names of SIP Providers

    Overview Your SIP providers may change their IP address for your registration without prior notice. To avoid inaccessibility, configure Kerio Operator to periodically resolve domain names and renew th...

  • Logging in to Kerio Phone

    Overview Kerio Phone is an application for making audio and video calls through KerioOperator. It can be installed on Microsoft Windows and macOS, or it can be accessed via the web using the most mode...

  • Encrypting Calls in Kerio Operator

    Overview  This article covers the steps to properly encrypt calls in Kerio Operator, which may be helpful when administrators want to encrypt calls for any extension as a security measure for such cal...

  • Configuring DTMF for Kerio Operator SIP

    Overview For some SIP providers, the default configuration of DTMF detection, Auto (RFC 2833 / In-band), does not work. You must find out the correct method from your SIP provider and configure it man...

  • Configuring Call Queues in Kerio Operator

    Overview  Call Queues are used to distribute incoming calls between agents, as shown in the below image. This article provides the required steps to configure these Call Queues in Kerio Operator. Back...

  • Configuring Additional SIP Interface Details in Kerio Operator

    Overview This article provides the steps to set additional settings in Kerio Operator's interface for incoming and outgoing calls. This procedure is helpful when administrators want to define addition...