Answer

PROBLEM

After reducing the number of licensed line you may encounter the error "The number of configured lines is above the license limit" when accessing the line / device settings.

ENVIRONMENT

• GFI FaxMaker
• all supported environments

SOLUTION

To resolve this you will need to remove and re-add the lines in the GFI FaxMaker configuration. Please proceed as follows:

1. Go to Configuration > Lines/Devices > Properties
2. Remove each line (taking note of any custom configuration you may have applied to each line)
3. After all are removed, re-add them once again by clicking the Add button and selecting the right drivers from the drop down list
4. Re-start the GFI FaxMaker services

CAUSE

After reducing the number of licensed lines, the configuration holds still old information. The lines / device properties does not show them due to current license limitation.