Symantec System Recovery failing when ESEC agent is installed

Versions / Builds Affected

EndPointSecurity 2012 build 20120104

Status

Resolved

Problem Summary

When the ESEC agent is installed, Symantec System Recovery backup jobs do not complete and an error is encountered.

TT / JIRAID

92

How to Identify

The following error is encountered when trying to run a backup job: -Cannot create a virtual volume image of the selected drive. --Error E0020002: Device \\?\SymantecSnapshot0 cannot be opened. ---Error EBAB03F1: Access is denied. Issue occurs with the following versions: Symantec System Recovery 2010 Symantec System Recovery 2011

Workaround / Fix Details

http://ftp.gfisoftware.com/patches/ESEC2012/20120104/20120612_ESEC2012_Patch.zip

Required Actions

1. Provide patch to the customer 2. Attach this article to the case