Encrypted devices not working properly with ESEC agent

Versions / Builds Affected

EndPointSecurity 2012 build 20120104

Status

Resolved

Problem Summary

3rd party encrypted devices do not work properly when the ESEC agent is installed

TT / JIRAID

80

How to Identify

1. ESEC encryption is NOT enabled 2. Customer using a 3rd party encrypted device 3. User is given permission to use the device 4. When plugging in the device it does not work properly, e.g.: - After entering the password for the encrypted device, an error is shown - The device does not show up with the other drives when going to 'Computer' - When plugging in the device, the machine hangs and becomes unusable

Workaround / Fix Details

http://ftp.gfisoftware.com/patches/ESEC2012/20120104/20120703_ESEC2012_Patch.zip

Required Actions

1. Provide patch to the customer 2. Attach this article to the case